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Warranty & Refund

7 DAYS NO ASKING MONEY BACK GUARANTEE

Change your mind after buying? Most of the furniture retailers would say it is your own problem.

What’s more, in the whole furniture industry, it is the buyer's own risk to buy remotely without seeing and trying but just by the online descriptions.

But Don’t Panic - at ifurniture, we provide our buyers 7 Day No Asking Money Back Guarantee to lower down your risk. We have tried our best to keep our descriptions as detailed and clear enough as possible so we take no responsibility for the possible claimed distortion, unreal or misleading in description and photos. But still, as a responsible furniture business, we want to make sure that our customers buy with confidence.

We provide our buyers 7 Day No Asking Money Back Guarantee to under the following terms:

  • The buyer needs to email us to arrange return within 3 days he receives the product and send out the product within 7 days.
  • The buyer has the obligation to keep the product to be returned in original condition and is not supposed to keep using the product before he returns it to us.
  • The goods must be delivered by the buyer to our warehouse in original condition and packaging at the buyer's own cost. And it is the buyer's own responsibility to keep it safe in transit.

*Please note that those "make or supply by order" items are not to be changed, canceled, returned, swapped, or refunded once it is start to manufacture.

*For hygiene reasons, mattresses, mattress topper and beddings cannot be returned once the packaging has been removed or used.

*In the situation of the returned goods not in original condition we have the right to refuse the return and refund or we may charge 10% to 20% or even more of the purchase price's restock fee.

*It is good to keep all the packing material if you are not sure if you will like the product or not.

 

WARRANTY

We stand behind all our products. All of our products carry a 12 month RTB warranty if not specially stated. We are not responsible for any damage caused by misuse or abusing. RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer.

The warranty does not include the damage, worn, color change, fade and mold on upholstery, stitch, fabric, leather and vinyl.

Everything we sold is under RTB, Return to Base warranty. Because furniture is made by hand with natural material like wood and stone, so they are unique in each piece. In a certain aspect, one cannot find a perfect piece by some kind of standards. Also some kind of imperfection and repair on material like wood and stone etc. is acceptable in this industry.

That's why maybe all the furniture sellers are only carrying a RTB policy. -- Maybe some do not do money back guarantee or charge on restock, but we do full purchase value refund if our buyer does not like the furniture within 7 days and if still in original condition (Please refer to our ‘7 DAYS MONEY BACK GUARANTEE’; faulty products are not covered here).

If you think you are the type of buyer with extra higher standard, we recommend you to buy from a local shop or come to check the furniture thoroughly before dispatching. But as mentioned, the same possible issue will exist in this industry, also the local shops, besides our products are of at least average or higher standard of this industry.

Please note that in case of ifurniture fixing the returned goods, there may leave some marks and noticeable damage at the position of fixing or at the relevant positions and the fixed goods may not be 100% in looks and function. This is caused by the nature of furniture production, and please feel free to discuss with us in case there is a faulty/damaged furniture item.
We fully comply with the Consumer Guarantees Act 1993 ('CGA') so please be confident with your consumer rights and our responsibilities - actually as you can see, we are doing more than that by providing 7 Day No Asking Money Back Guarantee which is rarely seen in furniture industry.

 

REPAIR, REPLACE AND REFUND:

If the goods (or services) we supply does have minor or major failure:

Minor: If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.

Major: A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character'. If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.

Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.

For a full refund the goods must be returned in a original and re-saleable state as received by the purchaser. Please note we will not refund for damage caused directly or indirectly after receipt by the purchaser.

*THERE WILL BE NO CASH REFUND. All refund will be refunded by internet transfer into the provided account through email. Please email us to inform your refund details including invoice number, item(s) to be refunded, account name and number to receive the refund. Please note that we can not refund to credit card.

 

SPECIAL NOTES ON CHAIRS AND BAR STOOLS:

All chairs and bar stools are breakable if misused and each chair and bar stool has it own nature to be used properly like been rocked, thrown or dragged. Please read the instructions carefully.

Unless specified in the product description, all our chairs and bar stools are not designed for weight over 100kg. 

 

BUSINESSES 

If you are acquiring goods (or services) from ifurniture for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).